77cv Privacy Policy

01

Introduction and Purpose

77cv ("we", "our", "platform") provides a reliable online casino and sports betting service for users in Bangladesh. Protecting your personal information is our highest priority. This privacy policy describes what information 77cv collects, why it collects it, how it is used, and what steps we take to keep your information secure.

By accessing this site or creating an account, you consent to the terms of this privacy policy. If you disagree with any part of this policy, please contact us before using our services.

77cv provides services only to individuals aged 21 or older. Collecting or processing information from minors goes against our policy and we do not do so knowingly.

02

What Information We Collect

Under 77cv's privacy policy, we collect two types of information: information you voluntarily provide, and information automatically collected through your use of the service.

2.1 Registration and Account Information

Information you provide when opening an account:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number (Bangladeshi)
• National ID card or passport details (for KYC verification)
• Payment method details (bKash, Nagad, Rocket, bank account)

2.2 Transaction Information

We keep records of all financial transactions related to deposits, withdrawals, and bonus claims. This includes:

• Transaction date, time, and amount
• Payment method used
• Transaction reference number

2.3 Gameplay and Activity Information

During your use of the platform:

• Which games you played, for how long, and in how many sessions
• Betting history and win/loss records
• Bonus usage and wagering progress
• VIP tier and points information

2.4 Technical and Device Information

Technical information collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Cookies and session data
• Site access time and usage patterns

03

Purpose of Information Use

77cv uses collected information for the following specific purposes. Your information will never be used for unnecessary purposes.

3.1 Account Management and Service Delivery

Your information is used to create, manage, and secure your account. This includes login verification, password recovery, and ensuring account security.

3.2 Age and Identity Verification (KYC)

As part of responsible gaming, we ensure that only individuals aged 21 or older can play on our platform. National ID card or passport details provided during the KYC process are used solely for this purpose.

3.3 Financial Transaction Processing

Payment information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. The minimum deposit is ৳200 and the minimum withdrawal is ৳500.

3.4 Fraud Prevention and Security

IP information and transaction history are analysed to prevent unauthorised account access, fraud, and money laundering. This ensures the safety of you and all users of the platform.

3.5 Customer Support

Our 24/7 Bengali live chat support may need to view your account and transaction information to resolve your issues quickly.

3.6 Responsible Gaming Monitoring

By analysing your gameplay patterns, we can identify potentially problematic gambling behaviour and offer assistance when needed.

04

Information Sharing and Disclosure

77cv does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, technology operations, and customer support. These partners receive only the amount of information necessary to perform their specific tasks. They are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from law enforcement, or as required by applicable law. In such cases, we will only provide the information that is legally required.

4.3 Business Changes

In the event of a business restructuring, merger, or acquisition of 77cv, user information may be transferred. In such cases, we will notify you in advance, and the new entity will be bound to comply with the terms of this privacy policy.

05

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the 77cv website. Cookies are small text files stored in your browser that help improve your experience on the site.

5.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language selection and game settings.
• Analytics cookies: Used to monitor site usage and improve service quality.
• Security cookies: Used to detect fraud and protect your account.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some features of the platform from working correctly.

06

Information Retention and Deletion

77cv retains your information for as long as your account is active or as required by legal obligations.

6.1 Retention Period

• Information of active account holders: until the account is closed
• Financial transaction records: for the period required by law
• KYC documents: as required by regulatory requirements
• Support communication records: for a limited time after the issue is resolved

6.2 After Account Closure

If you request account closure, we will delete your personal information; however, some information may need to be retained for a defined period due to legal obligations.

07

Information Security Measures

77cv follows industry-leading security technologies and practices to protect your information.

While we make every effort to protect your information, no internet transmission can be guaranteed to be completely secure. You can also contribute to security by keeping your account password confidential and not sharing it with others.

08

Your Rights and Controls

77cv believes you should have full control over your own information. We provide you with the following rights:

8.1 Right to Access Information

You have the right to know what information we hold about you. You can contact us at any time to receive a copy of your information.

8.2 Right to Correct Information

If any information in your records is incorrect or incomplete, you can request a correction. This can be done through your account settings or by contacting our support team.

8.3 Right to Delete Information

You can request to close your account and delete your personal information. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be limited. We will review this request and take appropriate action.

8.5 Right to Lodge a Complaint

You can raise any complaint about our information processing directly with our support team. We will review your complaint promptly.

09

Protection of Minors

77cv strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors.

If we learn that a minor has created an account, we will immediately close that account and delete all collected information.

If you believe that a minor has created an account on 77cv, please notify our support team immediately.

10

Policy Changes and Updates

77cv may update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• By posting a clear notice on the website
• By sending a notification to your registered email
• By changing the "Last Updated" date at the top of the page

Continued use of the platform after the updated policy is published will be taken as your agreement to the new policy. We recommend that you review this policy periodically.

11

Contact Us

If you have any questions, concerns, or requests about this privacy policy, please do not hesitate to contact us. Our dedicated support team is always ready to answer all your questions.